As all items are handmade, our standard mainland UK delivery service is 5 – 7 working days (excluding weekends and Bank Holidays) using our contracted UK carrier, DPD. However, if I am exhibiting at a show or during the lead up to Christmas, please allow up to 10 working days. We will email you to let you know when the item is on its way.
Smaller items such as pendants, coasters and Christmas decorations are tissue-wrapped and gift-boxed. All items are placed in bubble-wrap and sent in either jiffy bags or boxes.The standard delivery charge is £6.50 with FREE UK delivery on orders over £50.
Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man and Northern Island will take an extra day or two.
In the unlikely events that an item is damaged in transit, please email a photograph and I will let you know when I will be able to replace it, depending on whether I have a similar item in stock or need to make it from scratch.
If you are not totally satisfied with your purchase please let me know within 14 days and I will be pleased to provide a full refund providing the item is returned in its original packaging and condition. This is in addition to your statutory rights. The refund will be credited via the original method of payment.